Overview of Advanced Virtual Agent (Ava) functionalities

This section gives an overview of the currently available functionalities offered by Ava.

Note that this current version of Ava understands English, German, French, Spanish, Dutch, Norwegian, Swedish and Danish. Additional languages will be added in future.

Ava is able to understand utterances which are misspelled or grammatically incorrect.

Available Advanced Virtual Agent (Ava) functionalities

The current version of Ava includes the following functionalities:

The detailed implementation guides describe the required setup for each functionality.

Tasks Assistance

Functionality offered

Example utterances to trigger Task Assistance

Ava task notifications

Ava's Tasks Assistance notifies the user about:

Approval Tasks Notification frequency Number of tasks per notification Examples
Important immediate one You have a requisition task currently awaiting action. It is marked as important.
Close due date checked every 30 minutes (24 hours before due date) one You have a requisition task currently awaiting action. Please be aware that its time limit is within the next 24 hours.
Escalated checked every 30 minutes (automatic); immediate (manual) one to many (automatic); one (manual) Automatic: This is a notification message about an automatic escalation from {origUser}. You have the following requisition task
Forwarded checked every 30 minutes one This is a notification about a forwarded task to you from Jane Doe, with the following comment: please check the requested amounts.
New checked every 30 minutes one There is one requisition task for you.
Reminders checked every 30 minutes one to many This is a reminder. You have the following 5 requisition tasks.
As substitute of another user checked every 30 minutes one to many As the substitute of Jane Doe, this is a notification for you. You have the following 5 requisition tasks.
Non-Approval Tasks Notification type Number of tasks per notification Examples
Rejected immediate one to many You have a requisition task regarding office supplies, with the following comment: "please check the provider" from Jane Doe. To correct this task, you can go to Unit4 ERP.

To receive these notifications, alerts must be configured in the Alert setup (TWF031) window of Unit4 ERP. Important approval tasks can also be configured in the Element types (TWF032) window. Due dates can be configured in different ways. For more details on setting up alerts, importance levels and due dates, refer to Reference Manual- Workflow.

Team Discussion

Functionality offered

How to use the team discussion function

The team discussion function is available through the Discuss button which is shown in certain Unit4 ERPx windows.

Archival of team discussions

A team discussion is archived when it has been inactive for seven days. Ava will notify participants two days before a discussion is archived. In order to postpone archival, continue the discussion as normal and Ava will restart the seven-day-inactivity countdown. Team discussions are archived as PDF attachments to the item they were created from and stored in Document archive in ERPx.

Find out more about team discussions

See the Ava Help Center.