Overview of Advanced Virtual Assistant (Ava) skills
This section gives an overview of the currently available skills offered by Ava.
Note that this current version of Ava understands English, German, French, Spanish, Dutch, Norwegian, Swedish and Danish. Additional languages will be added in future.
Ava is able to understand utterances which are misspelled or grammatically incorrect.
Available Advanced Virtual Assistant (Ava) skills
The current version of Ava includes the following skills/functionality:
- Tasks Assistant
- Team discussion
The detailed implementation guides describe the required setup for each skill.
Tasks assistant
Functionality offered
- Approve tasks (aimed at manager / supervisor roles)
- Get the list of current tasks
- Have Ava flag important tasks and proactively push towards deadlines / due dates
Example utterances to trigger Tasks skill
- Tasks
- Show me my tasks
- I want to approve travel requests
- Any invoices to check?
- Are there any purchase orders to approve?
Ava Task notifications
Ava's Tasks Assistant notifies the user about:
| Approval Tasks | Notification frequency | Number of tasks per notification | Examples |
|---|---|---|---|
| Important | immediate | one | You have a requisition task currently awaiting action. It is marked as important. |
| Close due date | checked every 30 minutes (24 hours before due date) | one | You have a requisition task currently awaiting action. Please be aware that its time limit is within the next 24 hours. |
| Escalated | checked every 30 minutes (automatic); immediate (manual) | one to many (automatic); one (manual) | Automatic: This is a notification message about an automatic escalation from {origUser}. You have the following requisition task |
| Forwarded | checked every 30 minutes | one | This is a notification about a forwarded task to you from Jane Doe, with the following comment: please check the requested amounts. |
| New | checked every 30 minutes | one | There is one requisition task for you. |
| Reminders | checked every 30 minutes | one to many | This is a reminder. You have the following 5 requisition tasks. |
| As substitute of another user | checked every 30 minutes | one to many | As the substitute of Jane Doe, this is a notification for you. You have the following 5 requisition tasks. |
| Non-Approval Tasks | Notification type | Number of tasks per notification | Examples |
|---|---|---|---|
| Rejected | immediate | one to many | You have a requisition task regarding office supplies, with the following comment: "please check the provider" from Jane Doe. To correct this task, you can go to Unit4 ERP. |
To receive these notifications, alerts must be configured in the Alert setup (TWF031) window of Unit4 ERP. Important approval tasks can also be configured in the Element types (TWF032) window. Due dates can be configured in different ways. For more details on setting up alerts, importance levels and due dates, refer to Reference Manual- Workflow.
Team discussion assistant
Functionality offered
- From certain windows in ERP, open a channel in Microsoft Teams to discuss tasks with colleagues.