Unit4 ERP diagnostics

The log system in Unit4 ERP can be used to investigate issues experienced by users. In the context of Unit4 Advanced Virtual Assistant (Ava), the Public Web API logs are relevant. For details on how to configure logging see the Unit4 ERP technical guidelines.

This can be used to verify situations where a user does not have access to required public APIs or objects. In addition, it can reveal other situations regarding missing configuration, etc.

Standard issues

1. User is not properly mapped in User master file. The associated unit4_id claim provided by Unit4 Identity Services must be mapped for a user to be able to call any web services.
2. User does not have access to the web service (endpoint).