Real-Time Help

Ava provides contextual guidance and instant answers to questions on Unit4 products based on the latest content from the Unit4 Online Help.

The documentation sources Ava currently uses include:

ℹ️ Note: More Unit4 product documentation will be added as the capabilities of Ava expand. This list will be updated accordingly to reflect new sources.

ℹ️ Note: Real-Time Help responses are scoped to the Unit4 products that the user has access to. To receive answers for a specific product, the organisation must set up the product and the user must be logged in to that product through Ava.

How to use Real-Time Help

To use Real-Time Help, users type their questions directly into the chat interface of Ava in Microsoft Teams. Ava analyses the query and returns the most relevant information from the Unit4 Online Help.

Ava can answer questions on a wide range of topics, including functionalities, concepts, and processes. For example:

Example question Applicable product
What is payroll confirmation? Unit4 ERP
What are value reference rates? Unit4 ERP
What are dimensions? Unit4 FP&A
How do I create a dashboard? Unit4 FP&A

Setup

Real-Time Help is enabled by default in the Ava app. Customers and administrators do not need to complete functionality-specific setup.

Important information

Sources: Responses from Ava include links to the source documentation where applicable. Accuracy: Although responses from Ava are based on the latest documentation, they are AI-generated and are clearly labelled as such. AI-generated content may not always be accurate. Users should always verify critical information before taking action. Users should review responses from Ava carefully and consult official documentation.

Find out more about Real-Time Help

See the Ava Help Center.